To ensure you receive the your aquatic life safe and healthy, and to lessen the travel stress, your order will be shipped direct to your door. When your aquatic life has been shipped, we will email you the tracking number so you can make arrangements for someone to sign for your order upon arrival.
All live orders will include a printed version of our detailed Acclimation Guide. Please follow the steps outlined in this guide carefully to ensure the good health of your new arrival(s).
At Ed’s Aquatics, the health and wellbeing of live animals we offer is our primary concern. In rare cases when our live animals or plant(s) arrive damaged or dead, please send us a photo within the day of delivery and we will be happy to replace or refund without any charges.
Live aquatic plants may lose their leaves when adapting to the new environment. Please do not panic and give time to adjust to your tank.
Always follow the acclimation procedure for live animals, even if your new arrival appears to be dead. In case of a loss, please email us immediately with the following:
Attach a digital photo of the loss. The specimen should be photographed out of the shipping bag or aquarium and on a white background.
Include your name, order number, and item number of deceased specimens.
After we have processed your claim, we will send you a verification email. To qualify for our guarantee, you must be available to sign for your package at the first delivery attempt. Refusal of delivery will void the guarantee.
We accept all major credit cards; Visa, Mastercard, American Express, Discover